Legal
This Privacy Policy explains how Cognitex IT Solutions (“Cognitex,” “we,” “us,” or “our”) collects, uses, shares, and protects digital personal data when you visit our website or contact us about our services. It is intended to align with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (“DPDPA”).
Last updated: 31 August 2026
Cognitex IT Solutions provides web and enterprise application development, end-to-end product lifecycle delivery, contract and payroll resource augmentation, and digital transformation support. This policy applies to personal information processed through our public website and related inquiry channels.
For privacy-related questions, contact us using the details in the Contact us section below.
Under the DPDPA, “personal data” means any data about an individual who is identifiable by or in relation to such data. We collect digital personal data only for specified purposes connected with responding to business inquiries and operating this website. We may collect the following categories:
We collect this data for the limited purposes described in this policy (primarily to acknowledge and respond to your inquiry, evaluate fit for our services, and maintain the security of our website). We do not knowingly request sensitive personal data through the website contact form. Please avoid submitting passwords, payment card numbers, government ID numbers, health information, or other sensitive personal data in inquiry fields.
We use personal information to:
We do not sell personal information. We do not use website inquiry data for unrelated marketing lists without a clear lawful basis and, where required, your consent.
Where applicable privacy laws require a legal basis, we process personal information on one or more of the following grounds:
We may share personal information with:
We require processors who handle personal information on our behalf to protect it and use it only for contracted purposes.
We retain inquiry and related business records only as long as needed for the purposes described in this policy — typically for the duration of an active discussion or engagement, and thereafter for a reasonable period for follow-up, compliance, dispute resolution, and legitimate business records. Retention periods may vary based on the nature of the inquiry and applicable legal requirements. When information is no longer needed, we take steps to delete or anonymize it.
We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; if we become aware of an incident affecting your personal information, we will take appropriate steps consistent with applicable law.
Our website may use essential cookies required for basic functionality and security. If we introduce analytics or preference cookies in the future, we will update this policy and, where required, provide notice or consent controls. You can usually manage cookies through your browser settings; disabling certain cookies may affect site functionality.
Depending on where our hosting providers and business systems operate, personal information may be processed in countries other than your own. Where required by law, we use appropriate safeguards for such transfers, such as contractual protections with service providers.
As a Data Principal under the Digital Personal Data Protection Act, 2023 (and subject to applicable law and prescribed conditions), you may have the right to:
Where we process your personal data on the basis of consent, you may withdraw that consent at any time. Withdrawal of consent will be as easy as it was to give consent. To withdraw consent, email our Grievance Officer (details in Section 13) with the subject line “Withdrawal of Consent,” stating which processing you wish to stop (for example, further follow-up on a website inquiry or optional communications).
Upon receiving a valid withdrawal request, we will cease processing your personal data for the purpose(s) covered by that consent, unless processing is otherwise permitted or required under the DPDPA or other applicable law (for example, to comply with a legal obligation, enforce rights, or retain records for dispute resolution). Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
In accordance with the DPDPA, you may nominate any other individual who shall, in the event of your death or incapacity, exercise your rights in relation to your personal data on your behalf. You may create, change, or revoke such a nomination by writing to our Grievance Officer with clear details of the nominee (name and contact information) and the scope of the nomination. We may request reasonable information to verify your identity and the nominee’s authority before acting on nomination-related requests.
To exercise any of the rights above, contact us using the details in Section 13. We may need to verify your identity (and, where relevant, the nominee’s authority) before responding, and we will address requests within timelines required under applicable law.
Our website and services are directed to business professionals and enterprises. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top of this page will be revised when changes are posted. Continued use of our website after an update constitutes notice of the revised policy, where permitted by law.
If you have questions about this Privacy Policy, wish to exercise your rights as a Data Principal, or need to raise a privacy-related grievance, contact Cognitex IT Solutions:
In accordance with the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer to address queries and grievances relating to the processing of personal data:
You may lodge a grievance by emailing the Grievance Officer with your name, contact details, a clear description of the concern, and any supporting information. We will acknowledge and endeavour to resolve grievances within the timelines prescribed under applicable law and rules framed under the DPDPA. If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India as provided under the DPDPA.
Update the Grievance Officer name, email, and postal address (if required) to your live MilesWeb / business contacts before publishing. This page supports DPDPA-oriented transparency for our website and is not a substitute for formal legal advice.
This Privacy Policy and any dispute, claim, or grievance arising out of or in connection with the processing of personal data described herein shall be governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, and the rules and regulations made thereunder.
Subject to any rights you may have to approach the Data Protection Board of India under the DPDPA, the courts in India shall have exclusive jurisdiction over disputes arising from this Privacy Policy or our processing of personal data through this website, without prejudice to any mandatory protections available to you under applicable law.